SBI Junior Associates Customer Support & Sales 2024 Syllabus & Exam Pattern

SBI Junior Associates Customer Support & Sales 2024 Syllabus & Exam Pattern

The State Bank of India (SBI) has released the recruitment notification for Junior Associates (Customer Support & Sales) for 2024, announcing 14,191 vacancies.

Exam Pattern

The selection process comprises two main stages: Preliminary Examination and Main Examination.

Preliminary Examination:

Section Questions Marks Time
English Language 30 30 20 minutes
Numerical Ability 35 35 20 minutes
Reasoning Ability 35 35 20 minutes
Total 100 100 60 minutes

 

Main Examination

Section Questions Marks Time
General/Financial Awareness 50 50 35 minutes
General English 40 40 35 minutes
Quantitative Aptitude 50 50 45 minutes
Reasoning Ability & Computer Aptitude 50 60 45 minutes
Total 190 200 160 minutes

Additional Notes:

  • Preliminary Examination: This is qualifying in nature and used for shortlisting candidates for the Main Examination.
  • Main Examination: The final merit list is based on the marks scored in this phase.
  • Negative Marking: Deduction of 0.25 marks for every incorrect answer in both exams.

 

Syllabus

Preliminary Examination:

English Language

Topics No. of Questions Level
Reading Comprehension 8 Easy to Moderate
Error Detection 5 Easy to Moderate
Word Usage 3 Easy to Moderate
Sentence Rearrangement 5 Easy to Moderate
Word Swapping 4 Easy to Moderate
Cloze Test 5 Easy to Moderate
Overall 30 Easy to Moderate

Reasoning Ability

Topics No. of Questions Level
Row-Based Puzzle 5 Easy to Moderate
Circular Puzzle 5 Easy to Moderate
Floor Flat-Based Puzzle 5 Easy to Moderate
Syllogism (only a few, all, some) 3 Easy
Inequality 3 Easy
Blood Relations 4 Easy to Moderate
Order Ranking 4 Easy to Moderate
Meaningful Word 1 Easy
Pairing 1 Easy
Alphanumeric Series (letter, number, symbol) 4 Easy
Overall 35 Easy

 Numerical Ability

Topics No. of Questions Level
Data Interpretation (Bar Graph) 5 Easy to Moderate
Caselet DI 6 Easy to Moderate
Wrong Number Series 6 Easy to Moderate
Simplification 10 Easy
Arithmetic 8 Easy to Moderate
Overall 35 Easy to Moderate

 

Main Examination:

  • General/Financial Awareness:

    • Current Affairs, Banking and Financial Awareness, Static General Knowledge, Important Schemes and Policies, Sports, Books and Authors, Awards and Honors

  • General English:

    • Reading Comprehension, Cloze Test, Para Jumbles, Fill in the Blanks, Error Spotting, Sentence Correction

  • Quantitative Aptitude:

    • Data Interpretation, Simplification, Number Series, Quadratic Equations, Arithmetic Problems (Profit & Loss, Time & Work, Mixtures, etc.)

  • Reasoning Ability & Computer Aptitude:

    • Puzzles and Seating Arrangement, Logical Reasoning, Data Sufficiency, Input-Output, Coding-Decoding, Basic Computer Concepts, Internet and Networking, MS Office

 

Process and Criteria

  1. Minimum Qualifying Marks:

    • Candidates must score a minimum percentage of marks in aggregate.
    • A 5% relaxation is available for SC/ST/OBC/PwBD/XS/DXS candidates.
    • Minimum qualifying marks will be decided by the bank; however, no minimum qualifying marks are prescribed for individual subjects.
    • Section-wise marks will not be maintained.

  2. Bonus Marks for Trained Apprentices:

    • Trained apprentices of SBI may receive a weightage of 2.5% of the maximum marks (equivalent to 5 marks out of 200) as bonus marks in the Main Examination.
    • Bonus marks will be added to the candidate's aggregate score to arrive at the final score.
    • Eligibility for bonus marks:
      • Apprenticeship must be successfully completed on or before 30th November 2024.
      • Conduct and performance during training must be satisfactory.
      • Completion of apprenticeship is validated through passing the skill evaluation test (Trade Test) and obtaining the National Apprenticeship Certificate jointly issued by SBI, NSDC, and BFSI-SSC.

  3. Merit List Preparation:

    • Merit lists will be drawn State-wise and Category-wise based on aggregate marks in descending order.
    • Only aggregate marks from the Main Examination will be considered for the merit list.
    • Preliminary Examination marks will not contribute to the final selection.

  4. Local Language Test:

    • Candidates producing 10th or 12th standard mark sheets/certificates showing evidence of studying the specified opted local language will be exempted from the local language test.
    • Other candidates (provisionally selected) must qualify for the local language test, conducted after provisional selection but before joining.
    • Candidates failing the local language test will be disqualified and not offered appointments.

  5. Provisional Selection:

    • Based on performance in the Main Examination and subject to:
      • Verification of eligibility and accuracy of information provided in the online application.
      • Qualifying in the specified opted local language test (if applicable).
    • Results of provisionally selected candidates will be published on the Bank's website.

  6. Waitlist:

    • A waitlist of up to 50% of the vacancies (State-category wise) will be maintained.
    • Candidates from the waitlist will be offered vacancies on a quarterly basis to fill positions due to non-joining or resignations.
    • Waitlisted candidates must meet the minimum qualifying marks stipulated by the Bank.
    • The waitlist is valid for one year from the final result declaration date.

  7. Additional Information:

    • Detailed examination guidelines will be provided in the ‘Acquaint Yourself’ booklet, available to eligible candidates along with the call letter for the test.

 

SBI Junior Associates Customer Support & Sales 2024 Syllabus & Exam Pattern